This is the structure of Koda's terms, written plainly so the shape is right. The binding wording will be drafted and reviewed before launch.
A Memory Space: a private place where a Memory Keeper and the people they invite can put photographs, video, voice and written memories, and where Koda turns them into a Story.
A Memory Keeper holds the account and must be 18 or over. Koda does not offer child accounts. Children may appear in memories; people appearing in ordinary event photography do not need a Koda account. Contributors and Keepers must have appropriate permission to share content. A parent, a person depicted, a contributor or another person with a legitimate concern can raise a request through Help — a request is not an automatic deletion. Find Me and biometric identification are not part of the launch product. Binding wording, including organisation safeguarding responsibilities, is under legal review. Legal review needed
Creating a Space is free. A new Space is Reserved: private, no guest contribution, no charge. Opening the Space to people is a one-off payment of £49 for a first personal Space and £39 for every personal Space after that. Teams is shown at £499 and Business at £1,499 as commercial signals; neither is a self-service purchase until entitlement, renewal and expiry are decided. Enterprise pricing is agreed separately. Every published price includes VAT — the price shown is the price you pay, and nothing is added at checkout. Prices are launch pricing and may change for new purchases.
A Reserved Space that is never opened is retained for 30 days. Koda intends to send reminder(s) before deletion; the exact reminder schedule is not yet set. Because a Reserved Space cannot receive guest contributions, that deletion should not lose contributed guest memories. Product decision needed
You keep ownership of what you and your guests contribute. You grant Koda only the permissions needed to store, process and show it inside your Space. Koda’s product position is that a Memory Keeper can download individual memories and request a complete Space archive, and that an account holder can request a copy of the personal data held about that account. Implementation, original-media retention, guest-media rights and export after deletion remain subject to platform and legal review. Product decision needed
No illegal material, no harassment, no material you have no right to share. Reports are handled through the Help route and can result in removal or account restriction.
You don’t pay to create a Memory Space. You pay when you’re ready to open it. Successful payment is intended to activate the Space and begin the paid service; a failed payment leaves it Reserved, with nothing to refund. Koda should correct a duplicate or incorrect charge, and should remedy or refund where it takes payment but fails to provide the purchased service. Deleting a Space does not automatically create a refund. After activation, cancellation and refund treatment must follow the eventual Terms and applicable consumer rights — this is not a blanket “no refunds” rule, and not finished legal wording. Goodwill remedies may be offered at commercial discretion. Binding checkout and cancellation wording is under legal review. Legal review needed
You can delete a contribution, a Space, or your whole account. Deletion is explained before it happens. An activated Space has no arbitrary product expiry: it stays until you choose to delete it, subject to the eventual Terms, legal requirements, service operation and exceptional security or abuse circumstances. Koda makes no absolute or perpetual promise. A Space or account you delete has a 30-day recovery period before permanent removal from the live service. Shared and organisation Spaces must not assume one person can destroy shared organisational memories. Deleted content may persist temporarily in operational backups; the maximum backup period is not set. Legal review needed
Standard limitations, governing law and change-of-terms mechanism to be drafted. Legal review needed